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Returns & Replacement



At Yoursook, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. We assure you that all products sold on Yoursook are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.





How do I return an item purchased on Yoursook?


You can conveniently seek a replacement or refund if you've received an item in a 'Damaged', 'Defective'. It's simple, log in and Contact Seller on their Store Profile.


Note: Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.


- Returns and all replacements/pickups are done depending on the seller.


- Number of days within which return can be initiated varies for each seller. You must create a return request within the specified period.


- We support Replacement across categories/sellers in case of damaged item.


- For details on Seller specific return policy, please check respective Seller page


- Innerwear, socks and clothing freebies cannot be returned for obvious reasons


- In case of Refund, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account


- While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.


- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.



Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for seller, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers.


What is Yoursook Friendly Returns policy?


At Yoursook, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.


Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.


We assure you that all products sold on Yoursook are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.


Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund. All this is backed by the 30 Day Replacement Guarantee for seller , 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers.


In any case, all your purchases on Yoursook are backed by Buyer Protection for 45 days from the date of delivery, lest you have any issues.


Replacement


If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.


Exchange


If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.


What is Yoursook's Replacement Guarantee?


If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from seller , or within 10 days of delivery from other Sellers.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.