أسئلة وأجوبة

Buyer FAQ

How do I buy an item?

Find an item: Enter keywords into the search box located at the top of any page, or browse through our list of categories on the home page.

Learn about the item you found: Read the item description carefully. If you have any questions about the item, you can find answers by contacting seller or you can post the question.

Review the seller's Feedback: View the seller's business reputation by looking at his or her Feedback , and read the comments left by previous buyers to be sure that this is a seller you feel you can trust.

Buy It. You can buy it using Paypal or Cash on Delivery

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

How Yoursook is secure?

We have the SSL Certificate to Encrypt Sensitive Information.The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can understand it. This is important because the information you send on the Internet is passed from computer to computer to get to the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with an SSL certificate. When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to. This protects it from hackers and identity thieves.

How to know whether the site has SSL Certificate?

If you look at the top of your screen where the Web site address is displayed (the "address bar"), you should see https://. The "s" that is displayed after "http" indicates that Web site is secure. Often, you do not see the "s" until you actually move to the order page on the Web site.

How to get clarification of product?

If you have a question or problem with an item, it's best to contact the seller first.

How do I pay for a Yoursook purchase?

Yoursook offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Yoursook's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking and Cash on Delivery to make your purchase.

Yoursook also accepts payments made using Paypal,Visa, MasterCard, Maestro and American Express credit/debitcards.

What is Cash on Delivery?

If you are not comfortable making an online payment on Yoursook.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online

What is the Limit of Cash On Delivery?

The maximum order value for a Cash on Delivery (C-o-D) payment is 3000 SAR. It is strictly a cash-only payment method. Foreign currency cannot be used to make a C-o-D payment. Only SAUDI RIYALS accepted.

Is it safe to use my credit/debit card on Yoursook?

Your online transaction on Yoursook is secure with the highest levels of transaction security currently available on the Internet. YourSook uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.